Digital Transformation, Stemexe | read
Want to transform your organization digitally? You might think digital transformation consulting services are the right way to go. But think again. After all, there is a much more cost-effective system that will help your organization adapt much faster and give you a competitive edge.
Want to know what it is?
Why you don’t need expensive digital transformation consulting services to thrive
Want to transform your organization digitally?
You might think digital transformation consulting services are the right way to go. But think again.
After all, there is a much more cost-effective system that will help your organization adapt much faster and give you a competitive edge.
Want to know what it is? Read on.
What consultancy companies and big IT providers don’t tell you
Digital transformation is something we hear about practically every day. Governments and private companies are in a silent race to determine who can digitize the fastest on a larger scale.
The problem is this:
Consultancy companies and big IT providers like to make it seem complicated. According to many of them, you need intricate planning and large sums to make digitalization a reality.
They propagate the myth that digital transformation requires an overhaul of processes and people, led by someone with a Ph.D. in the domain.
That is why enterprises spend a significant part of their IT budget on it, while smaller companies feel like it's a dream in the distant future.
This couldn’t be further from the truth.
But first, let’s look at what digital transformation is (and isn’t).
What is a digital transformation?
The name might be extended, and it seems to be incorporating many things. But digital transformation itself is simple.
It is a way to utilize technology to allow it to reach its maximum potential.
The job itself never changes. Instead, only our approach to it does.
For example:
Let’s say you want to book a flight.
In the past, airline tickets were bought through a travel agency. But today, they can be purchased anywhere through online booking facilities.
The job (to book an airline ticket) never changed. But our approach did. It became more productive, allowing the traveler to save time and the airline to save on costs.
Now:
Each professional knows their job better than another professional in a different field. You know your situation better than anyone, and you need a little guidance to determine where and how to use the technology to ensure maximum efficiency. You also need to determine which technology is the most appropriate, based on the job.
So how do you do it without expensive digital transformation consulting services?
That’s what we’ll look at next.
How to get started with your digital transformation - today
There are two ways to go about this.
The first is to analyze every aspect before making a move, a process that can take several years.
The second and more efficient is to jump right in, adapt, and make changes as you learn more.
My personal preference is the latter.
Why? Because I have witnessed many organizations follow a thorough, yet arduous tactic to achieve digital transformation.
They enlist the help of an expensive expert consultant to complete the process. What happens next? They are left with a thousand-page document that is incomprehensible, and that isn’t implementable.
How to take the “learn as you go” approach in your digital transformation
The most efficient method is to digitalize one job at a time.
Once the first job is digitalized, it can be evaluated, re-evaluated, pivoted, and then completed before moving onto the second job.
But which job do you automate first?
Here, I would like to suggest a simple methodology that is based on the job size and as a result, its impact.
The first step: List your jobs
List core jobs based on size:
The second step: Prioritize
Prioritize based on impact. Here are the different prioritization levels:
Use the above matrix to identify the first job that, if improved, will have the most significant impact on the organization.
After that, a technology specialist conducts a thorough analysis to discuss the long-term efficiency and feasibility. If the technology is both helpful and manageable, then:
- [ ] Implement
- [ ] Launch
- [ ] Use
- [ ] Pivot
- [ ] Move to next job
Case study: How we at StemeXe have help companies achieve their goals
We at StemeXe did this exercise on behalf of small and medium companies to identify the main common jobs that should be digitalized.
The result? One-hundred companies were not in the position to better understand the jobs they are having difficulty in executing. These jobs were analyzed, and technology was used to make them more useful.
Nine applications were developed that aimed to digitalize the most vital jobs that are necessary for new company sustainability.
As a result, the companies could immediately move towards digitalizing their organizations.
And that’s how simple digital transformation can be.
Learn about stemeXe transformation journey
Are you ready to get started with your digital transformation?
There you have it. That’s the simple process to digitalizing your company.
As you can see, you don’t need digital transformation consulting services that cost you both money and time.
Instead, you can get started today. Let us know in the comments below:
What’s the first job you would like to digitalize at your organization?
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Originally published Jan 29, 2019 9:15:33 AM, updated December 4, 2019
Topics: Digital Transformation Stemexe
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The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
Architecture Is The Foundation Digital Workspace
A successful workspace for recovery and growth requires you to have a 360-view of your operating capabilities. This is only possible by effectively leveraging The Digital Canvas (World’s leading framework for Digital Design).
For more information, visit our Partner Arqitek.
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We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.
No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.
According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.
Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.
An example of a tool that is designed based on these factors would be Exceed’s ESP.
While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers. Blockchain is the protocol on which bitcoin is built.
In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.
However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”
Can Machines Think?
AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction.
Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.
When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.
Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.
Sources:
https://www.investopedia.com/terms/b/blockchain.asp
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
https://www.simplilearn.com/top-technology-trends-and-jobs-article
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You see the end product but we’re bringing you closer to the people behind it !
Among our recent partnerships, we joined forces with Ubility.
To bring the service provider closer to YOU, we sat down with their CEO Khaled Dassouki, to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Khaled is a Lebanese national with an engineering background and PhD in Artificial Intelligence & Security obtained at Université de Technologie de Troyes, France.
As a result of over 20 years in the field, Khaled decided to establish Ubility in France and build it on a base of Artificial Intelligence in Customer Experience, which was considered to be highly innovative as it was a niche field.
Khaled was quick to notice that there had been a shift in the way business was carried out, the shift had been made to be more customer-focused. With that came new challenges, the ease with which customers can connect with the business led to a huge influx of queries and requests for support, which was very time consuming, tedious, and required businesses to grow their customer support teams leading to higher costs.
While growing their teams did solve some challenges momentarily, organisations were quick to realise that the complexity and average time required to resolve customer challenges was growing which eventually led to dissatisfied customers. Not only that, customer service agents were quickly burning out as they were answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.
Taking all that into account, Ubility offered an AI-powered platform that learns from interactions between an organisation’s customers & their customer care team to enable quick suggestions of appropriate solutions that could solve a customer’s challenge in seconds rather than minutes.
In addition to that, Ubility also offers AI training for professionals in the IT industry, a sales chatbot that is based on a recommender system and knows the sales cycle, and AI Consultancy in which they are recruited to build and implement AI services in response to an assessment of an organisation’s processes.
Success Story
Ubility was commissioned by a Telecom operator in the gulf to assess and analyse their IT processes. After a thorough analysis done by their team of experts, it was concluded that a huge portion of their IT processes had an opportunity for automation.
After studying the best ways in which they could automate their processes, they determined that incorporating AI would allow the elimination of a manual process by looking at historical data. Instead of their operational costs raking up to 50,000 USD a month, they were now cut by 80% to be only 10,000 USD.
Intrigued and want to learn more?
The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
You see the end product but we’re bringing you closer to the people behind it !