So you have invested in a cool new IT technology for your business. All is going great, except...your employees are not using it yet. 😥
Employee adoption is one of the biggest challenges in digital transformation for any organisation. Getting new software into your organisation can boost your entire business' operations. It can increase productivity, generate more leads, improve customer service and help the C-suite make better decisions.
Employees are the key to adopt new technology and to the successful digital transformation of your organisation. The sooner the new technology becomes part of the day to day work routine in your organisation, the better.
Make sure that you inform your employees properly of all the advantage of the new technology. Will this new tool save them time (or nerves), will it boost their productivity? Or will it alleviate their stress job-related and make their work-flow more efficient?
Paint a detailed picture for them because they probably will not know this at an early stage. Once they become aware of all the benefits associated with the new software, they will be more likely to get on board.
Humans are creatures of habit. It is not as easy as you may think for some of us to adopt new tools and gadgets. This especially true if your team has been working with the same workflow and tools for the past several years.
So before giving them deadlines or ultimatums, put yourself in their shoes. Consider their age and general attitude towards change. Are they young and grew up with digital technology? Or are they enthusiastic about new technologies? Based on this information create the best possible plan and timeline for the adoption of the new IT technology.
You may notice that each employee may have a different speed of adopting and becoming proficient with the new system. And that's okay. Just make sure to give your team a reasonable timeline to switch over to the new tool.
Find a team member who is known to be great with new technology and assign them the role of a champion. Seek their help in promoting, training and gathering employee feedback on the new software.
Having a relatable influencer can positively impact the attitudes of the employees and help them transition in a much easier way.
Encourage your team members to train and adopt the new tool. Reward those that do adapt quickly and use the new technology at work. These incentives can be gift cards, perks, swag, or anything that really excites the employees about the new transformation.
In conclusion, introducing new technology to your team can be demanding and difficult, especially when it comes time to motivate employees to use it. But with a little tact, patience and empathy you and your team can get there. Besides this, don't forget to make it a fun process for your team. And they will reward you with cooperating and getting on board with you and the new technology.
Are you currently struggling to implement new technologies in your company?
Learn how Exceeders' Technology Adoption Program (Ta7awul) can help your employees get on board with the new technology at your organisation.
Exceeders: Connecting businesses with hundreds of innovative IT providers for cost-effective digital transformation.
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Originally published Oct 3, 2019 11:30:00 AM, updated October 3, 2019
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The Enterprise Digital Canvas is a comprehensive and structured blueprint of your Digital Enterprise. This article summarises learnings from effective Digital Workspace design for COVID-19 response, using the Digital Canvas model.
See how it works here:
Architecture Is The Foundation Digital Workspace
A successful workspace for recovery and growth requires you to have a 360-view of your operating capabilities. This is only possible by effectively leveraging The Digital Canvas (World’s leading framework for Digital Design).
For more information, visit our Partner Arqitek.
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We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
In light of that, it is imperative to always look forward in anticipation and not just wait for a trend to start “trending”. We have created a list of what we speculate to be the major technology trends of 2020 that everyone should keep an eye out for.
No matter how much technology advances, it is agreed that no single tool can replace humans. Most organisations out there are already familiar with automation, which involves automating simple tasks that require processes with predefined rules and structured data. The idea of HyperAutomation, on the other hand, involves a combination of tools that together result in the creation of an organisation’s digital twin, which allows for the automation of more complex work.
According to Gartner, combining robotic process automation, intelligent business management software, and AI enables organisations to visualise how functions, processes, and key performance indicators interact to drive value.
Allowing this digital twin to become an integral part of the HyperAutomation process as it provides real-time continuous intelligence about the organisation will enable more informed decision making. Successful automation involves several key factors: discover, analyse, design, automate, measure, monitor, & reassess.
An example of a tool that is designed based on these factors would be Exceed’s ESP.
While Blockchain was first developed back in 1991, it came to life with the introduction of Bitcoin in 2009. The idea of bitcoin mimics printed currency in the transactional sense, but instead of being regulated by a central bank or government, bitcoin is regulated by a network of computers. Blockchain is the protocol on which bitcoin is built.
In the simplest terms, Investopedia defines Blockchain as “a distributed, decentralised, public ledger”, which translates to digital information (blocks) that are stored in a public database (chain). While blockchain is beneficial in peer to peer transactions and small-scope projects, it remains immature for enterprise deployments due to technical issues.
However, market speculations anticipate it to be fully scalable by 2023. According to research conducted by Gartner, “true blockchain will have the potential to transform industries, and eventually the economy, as complementary technologies such as AI begin to integrate alongside blockchain.”
Can Machines Think?
AI involves designing “human-like” machines that are able to perform tasks requiring intelligence. Machines are built to mimic processes and tasks that involve recognition of images, speech, or patterns & decision making. Those processes include acquiring information and rules, using those rules to reach conclusions, & self-correction.
Unlike traditional coding, the computer creates instructions for itself using machine learning algorithms rather than having humans write those instructions. To demonstrate the effect of AI, take google translate for an example.
When it first went live, google translate used to have more than a million lines of code (human-created instructions). Currently, google translate has 500 lines of code due to machine learning. However, while it is expected to overtake every industry, one must understand its limitations.
Knowledge in AI comes from data, and for the machine to be accurate, it must read from accurate data. While businesses have been understanding what AI can and can't achieve for the past few years, it expected that the future points towards a time where machines are appointed not only all of the physical work, as they have done since the industrial revolution, but also the mental work involving planning, strategising, and making decisions.
Sources:
https://www.investopedia.com/terms/b/blockchain.asp
https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
https://www.simplilearn.com/top-technology-trends-and-jobs-article
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You see the end product but we’re bringing you closer to the people behind it !
Among our recent partnerships, we joined forces with Ubility.
To bring the service provider closer to YOU, we sat down with their CEO Khaled Dassouki, to gain firsthand insight on the things they do and the types of human capital profiles that drive their success.
Khaled is a Lebanese national with an engineering background and PhD in Artificial Intelligence & Security obtained at Université de Technologie de Troyes, France.
As a result of over 20 years in the field, Khaled decided to establish Ubility in France and build it on a base of Artificial Intelligence in Customer Experience, which was considered to be highly innovative as it was a niche field.
Khaled was quick to notice that there had been a shift in the way business was carried out, the shift had been made to be more customer-focused. With that came new challenges, the ease with which customers can connect with the business led to a huge influx of queries and requests for support, which was very time consuming, tedious, and required businesses to grow their customer support teams leading to higher costs.
While growing their teams did solve some challenges momentarily, organisations were quick to realise that the complexity and average time required to resolve customer challenges was growing which eventually led to dissatisfied customers. Not only that, customer service agents were quickly burning out as they were answering an ever-growing list of routine questions rather than helping solve complex problems and offering innovative solutions.
Taking all that into account, Ubility offered an AI-powered platform that learns from interactions between an organisation’s customers & their customer care team to enable quick suggestions of appropriate solutions that could solve a customer’s challenge in seconds rather than minutes.
In addition to that, Ubility also offers AI training for professionals in the IT industry, a sales chatbot that is based on a recommender system and knows the sales cycle, and AI Consultancy in which they are recruited to build and implement AI services in response to an assessment of an organisation’s processes.
Success Story
Ubility was commissioned by a Telecom operator in the gulf to assess and analyse their IT processes. After a thorough analysis done by their team of experts, it was concluded that a huge portion of their IT processes had an opportunity for automation.
After studying the best ways in which they could automate their processes, they determined that incorporating AI would allow the elimination of a manual process by looking at historical data. Instead of their operational costs raking up to 50,000 USD a month, they were now cut by 80% to be only 10,000 USD.
Intrigued and want to learn more?
We live in a time that is characterised by a major technology takeover, a time experiencing the 4th industrial revolution. Companies that want to survive and evolve must keep track of technology breakthroughs, because as we’ve come to know, technology can make or break a company’s success.
Solely looking at digital transformation spending by organisations around the world should make it clear that it’s here to stay. A forecast by IDC states that worldwide spending on digital transformation technology and services may reach $1.97 trillion by 2022. The manufacturing industry is expected to invest the most, followed by transportation and retail. An organization’s transition can feel overwhelming as today’s customers expect a lot. So where can technology leaders go to stay knowledgeable and up to speed?
Transforming your organization towards being more efficient and effective is the main drive for improving how you run your business. If we assess how well an organization is running its business, we’ll see that there’s always room for improvement, especially in this day and age of technological advancements where we rely on systems and apps to do things in a more natural and much better way.